Introduction
At InstantFlow (provided by Instantflow Limited, "we", or "us"), we respect your privacy and are committed to keeping your business data, personal information, and workspace records secure. This Privacy Policy describes our policies and procedures regarding how we collect, store, and utilize your information when you use our web platform. By using InstantFlow, you agree to the collection and use of information in accordance with this Privacy Policy.
Collecting and Using Your Data
Types of Data Collected
Personal Data: While using InstantFlow, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to, your Name and your Email Address.
Usage Data: Usage Data is collected automatically when accessing our web application. This may include your device's Internet Protocol (IP) address, browser type, browser version, the specific operational pages of our web application you interact with, time and date stamps, and diagnostic telemetry. This information is used solely to analyze usage trends, administer the platform, track general movement within the site interface, and optimize performance.
Workspace Business Data: While using our tools, you manually input operational records including, but not limited to, customer and supplier profiles, item catalogs, quote details, invoicing data, and expense tracking points. This operational data is stored securely in our cloud-hosting environment to display and process it within your designated private team workspace.
Use of Your Personal Data
Instantflow Limited uses the collected data for the following essential purposes:
- To Maintain the Service: To provide, operate, and monitor the performance and stability of our web application.
- To Manage Your Account: To validate your user registration and grant your profile secure access to your specific workspace dashboards, custom entities, and data summaries.
- To Communicate with You: To contact you via email regarding technical platform updates, critical system alerts, product tutorials, or mandatory security notices.
- To Provide Content & Updates: To send you news, promotional offers, or general workflow tips about our services unless you have explicitly opted out of receiving such marketing emails.
- To Improve the Platform: To run data analysis and monitor usage trends to optimize layout design, page loading speeds, and overall dashboard utility.
Retention of Your Data
We will retain your Personal Data and Workspace Business Data only for as long as is necessary to fulfill the operational purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve operational or technical disputes, and enforce our core agreements.
Data Processing and Third-Party Providers
We do not link our web application to banking networks, payment processors, or external software systems. We utilize standard, highly secure third-party infrastructure providers to run our core application utilities:
1. Cloud Infrastructure & Hosting
Our application servers and relational databases are deployed via enterprise-grade cloud providers to host, back up, and serve your workspace data with continuous uptime and high-level encryption.
2. Platform Analytics
We use third-party analytics tools to monitor how users interact with our user interface.
Google Analytics: This web analytics service tracks and reports website traffic patterns. Google uses the data collected to track and monitor the use of our web layout. For more information on Google's privacy protocols, please visit the Google Privacy & Terms web page at: https://policies.google.com/privacy
3. Communication Engines
We use email delivery infrastructure vendors to process automated platform emails, workspace invitations, security updates, and marketing newsletters.
Delete Your Personal Data
You have the right to delete or request assistance in purging the personal details and workspace records that we have collected about you. You can update or delete your profile information directly inside your account settings or initiate an erase request by reaching out to us.
Third-Party Links
Our Service may contain links to outside web portals or reference tools that are not operated by us. If you click on a third-party link, you will be taken directly to their site. We strongly advise you to review the privacy documentation of every outside site you visit.
GDPR Privacy Framework
For users residing within the European Economic Area (EEA), our legal basis for processing personal data rests on the following conditions:
- Consent: You have given clear authorization for processing data for one or more specific operational tasks.
- Performance of a Contract: The data is necessary to execute your workspace subscription agreement or pre-contractual steps.
- Legal Obligations: Processing is required to maintain tax, accounting, or regulatory compliance rules.
- Legitimate Interests: Processing helps us secure, audit, and continuously improve the functional quality of InstantFlow.
Your Rights Under the GDPR
If you are located within the European Union or EEA, you possess the following explicit data protection rights:
- The right to access, update, or erase the information we hold on you.
- The right of rectification if your profile information is inaccurate.
- The right to object to our processing of your personal data.
- The right to request data portability.
- The right to withdraw your processing consent at any time.
Children's Privacy
Our platform is built exclusively for corporate operations and does not address anyone under the age of 13. We do not knowingly gather data from minors. If you discover that a child has created a workspace or submitted profile info, please notify us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to match application updates. Any updates will be pushed directly to this page. We may do this in some cases with limited or no prior notice. We encourage you to check back periodically to review our current data practices.
Contact Us
If you have any questions or require support regarding your data protection, you can reach our administrative team at: https://instantflow.io/contact-us